Complaints about CJI
Making a complaint about Criminal Justice Inspection Northern Ireland
This procedure explains how you can make a complaint if you are dissatisfied with any aspect of your contact with or experience of Criminal Justice Inspection Northern Ireland (CJI).
What is a complaint?
A complaint is defined as when a person expresses dissatisfaction with any aspect of CJI’s standard of service. This may include the conduct of any permanent or temporary member of CJI or other people carrying out inspection related work for or on behalf of CJI.
The work of CJI
The aim of all CJI’s activities is improvement. CJI will conduct its work and report with honesty and impartiality. It will be open about its practices and procedures. It will treat its own staff and those with whom it deals courteously, fairly and without discrimination. We welcome and will be responsive to any complaints or other feedback from our customers.
Complaints Procedure
If you wish to make a complaint you may find it helpful to follow the following steps:
First Stage:
If you are dissatisfied with any aspect of CJI speak with an appropriate member of CJI and explain your complaint. Alternatively, explain your complaint in writing and send it to CJI in hard copy to:
The Complaints Officer
Criminal Justice Inspection Northern Ireland
14 Great Victoria Street
Belfast BT2 7BA Tel: 02890 258000
Or by fax to: 02890 258011
What you can expect at Stage One:
- We will acknowledge in writing, any complaint within 7 working days of receiving it.
- On receipt of a complaint the CJI officer receiving it or an officer nominated by the CJI Complaints Officer will attempt to resolve your complaint by informal resoultion.
- We will attempt to resolve a first stage complaint as soon as we can and in any case within 15 working days of receiving it.
- If we have been unable to resolve your complaint within 15 working days of receipt of it we will write to you and keep you informed of its progress.
Second Stage:
If you are dissatisfied with the response to your complaint at stage one, you may contact the CJI Complaints Officer at the address, telephone/fax number or e-mail above. The Complaints Officer will personally carry out an investigation into your complaint and will contact you to inform you of the outcome of the investigation.
What you can expect at Stage Two:
- We will acknowledge in writing, your complaint to the Complaints Officer within 7 working days of receiving it.
- The CJI Complaints Officer will personally carry out an investigation into your complaint.
- The Complaints Officer will contact you to inform you of the result of the investigation within 20 working days of receipt of your complaint.
Third Stage:
If you still feel that your complaint has not been resolved to your satisfaction, you may contact the Northern Ireland Ombudsman:
By phone: 0800 34 34 24 (this is a Freephone number) or 028 9023 3821
By fax: 028 9023 4912
By writing to: The Ombudsman, Freepost BEL 1478, Belfast BT1 6BR
By calling, between 9:30 am and 4 pm, at:
The Ombudsman's Office,
Progressive House,
33 Wellington Place,
Belfast.