April - June

The Police Service of Northern Ireland (PSNI) has made significant improvements in dealing with the public and its handling of emergency and non-emergency calls, however the Contact Management Strategy of the PSNI must be continuously reviewed to ensure user satisfaction in the long term.  
The Public Prosecution Service (PPS) must make further progress towards more full and open engagement with all victims, insofar as might be possible within the limitations of the law.
THE Northern Ireland Courts and Tribunals Service (NICTS) must address the issue of an Estate Strategy, as it is unlikely there will be the capital funding available to deliver on proposed changes to the current courts’ estate. 
NORTHERN Ireland needs a Witness Charter, following a report of the use of special measures in the criminal justice system by the Criminal Justice Inspection Northern Ireland (CJI).
WHILE there has been significant effort by the Northern Ireland Prison Service (NIPS) the Criminal Justice Inspection is disappointed at the overall pace of change.
This is the conclusion of the Criminal Justice Inspection Northern Ireland in a follow-up to a report published in November 2010 into mistaken prisoner releases. There has been a further four erroneous releases since the initial report.